Working in PR/Communications for 20+ years, in small, medium-size, and mammoth companies, I have personally seen – and experienced – the power of empathy and kindness when doing business, internally, near employees, and externally, near clients and partners.
Before I start sharing my own thoughts on this topic, please feel free to get into the ROK mood by browsing these sources of inspiration. I didn’t want to guide anyone’s hand when it comes to online shopping, so no links are included.
Happy reading!
Photo credit : Andrew Thornebrooke
Communications
- “The Power of Nice: How to Conquer the Business World With Kindness” by Linda Kaplan Thaler and Robin Koval
- “A Force for Good: How Enlightened Finance Can Restore Faith in Capitalism” by John Fullerton
- “The Business of Kindness: Creating Work Environments Where People Thrive” by Olivia McIvor
- “The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service” by Ed Horrell
- “The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success” by Maria Ross
English Teaching
- “English with an Accent: Language, Ideology, and Discrimination in the United States” by Rosina Lippi-Green
- “Linguistic Discrimination in Society: Language, Race, and Class” edited by Pierre De Vos and Lawrence Wright
- “The Language Myth: Why Language Is Not an Instinct” by Vyvyan Evans and Benjamin Bergen
- “Beyond a Border: The Causes and Consequences of Contemporary Immigration” by Peter Kivisto and Thomas Faist
- “The Handbook of Language and Ethnic Identity” edited by Joshua A. Fishman